+1732-952-0011

General

  • Cash, money and related items
  • Cigarettes & related products
  • Illegal Drugs
  • Firearms, Ammunition and Weapons
  • Gambling Items
  • Perishable products
  • Precious metals & stones
  • Explosive & Toxic
  • Antiques & Fine Works of Art
  • Fresh Flowers & Plants
  • Please don’t order any goods that can’t be legally exported, where you do IMPEX will turn these goods over to the local law enforcement agency and forward the confiscation sheets to you. For a detailed list of Nigerian Import Prohibited Products:

    http://www.nigeriatradehub.gov.ng/Portals/0/Documents/Import%20Prohibition%20List%20v1.pdf

Volume Weight: Also Termed Dimensional weight, & "dim" weight, is used because the space a package takes on an aircraft may be more and may cost more than the package's actual weight. You should calculate dimensional weight for every shipment, compare that to its actual weight, and use the greater of the two to determine your shipping cost.

  •  IMPEX would repack your packages at a fee of $3 per pack.
  •  IMPEX would repack a package if
  •  the box or carton is damaged or broken
  •  The package is deemed a Volume weight package and repacking could save the Customer some fees.

            Note Repacking is not same as Impex Consolidation.

  •  IMPEX will not offer a consolidation service but our minimum weight will be decreased to 3lbs IMPEX will not offer a consolidation service but our minimum weight will be decreased to 3lbs
  • IMPEX will charge a customer 10 delivery for up 3 boxes in one shipment after the third box another 10 dollars will be added, in inclement of 2 boxes for 10 dollar delivery. The system will be able to identify if the receiver has another shipment with the same airway bill number and alert the individual processing the package that they have two packages in the same shipment and the 10 is not necessary or the customer has 4 packages and the 10 is necessary.
  •  3 packages= 10 delivery charge 4 packages= 20 delivery charge 5 packages= 20 delivery charge 6 packages= 30 delivery charge 7 packages= 30 delivery charge ( to Lagos; 20 for all other states)

No IMPEX would not perform this service to avoid items being misplaced and each package is accounted for using their tracking details

Yes, you are required to pay customs duties but this is incorporated in your freight rate offered by IMPEX.

Enter your Impex Worldwide Invoice # number into the tracking window at https://www.impexc.com/track-shipment

  • Air Freight to Lagos – 7 days
  •  Air Freight to Outside Lagos – 9-12 days
  •  Sea Freight to Lagos – 6 weeks
  •  Sea Freight to Outside Lagos – 6 – 8 weeks

IMPEX air freights 2 times each week.

Log in to your IMPEX-BUY account, and then click on 'My Account'. Scroll down the page, then fill in the new delivery address in section Labelled 'Delivery Address (if different)'. Note: All packages would be delivered to this address till you change it.

  • To convert lbs to Kg, just divide the weight in lbs by 2.2
  •  Here is an easy online conversion tool
  • To convert lbs to Kg, just divide the weight in lbs by 2.2
  •  Here is an easy online conversion tool

Impex would contact you, giving you details of the damage and would suggest sending the package back to your vendor or repacking & shipping to you if the damage is only to the box & or packing.

Impex would contact you, giving you details of the damage and would suggest sending the package back to your vendor or repacking & shipping to you if the damage is only to the box & or packing.

Payment

Payments are accepted  USD (US Dollars) & in Naira through our Nigerian Partners Mail Impex Ltd. Cash payments are NOT accepted.

  •  Your Nigerian Debit or Credit Cards
  •  Transfer from your Nigerian Bank account to Impex Nigerian Bank account
  •  Pay cash into IMPEX local bank account
  •  Pay using your PayPal account.

My Account

Yes log into your Impex Account and "Edit" your receivers and you would be able to change your receiver address. Note if this address is not changed back all subsequent packages would be delivered to this new address.

Yes you can go to "My Account" and click on "View Past Transactions", all of your order numbers will display with Dates placed. You will then click on the order you need to view.

Yes you can but there is a minimum fee of $5.0. Send an email to infousa@impexworldwide.com and state your customer #, original receiver and new receiver.

First, track your package on Impex website or from your Impex account. If you are not satisfied with the tracking info, send an email to infousa@impexworldwide.com.

Your unpicked cargo is allowed a grace period of 5 days after which storage charges are billed.

When your order is placed you will receive emails and purchase invoice from Impex and from the vendor, your Order will be updated with Order Placed and the order date

Impex Worldwide Rates are posted on https://www.impexc.com/rates of you can get an instant online quote at https://www.impexc.com/rates

Other

Due to international shipping charges from Nigeria back to the US, it is tough & expensive to make returns after the goods have been exported. If the customer can afford the export fees & shipping cost back to the US, Impex would arrange on behalf of the customer to have a UPS or FedEx export the package back to the vendor in the US.